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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will be the same as the one shown in the images. All our photos are taken professionally to reflect the actual design, color, and details of the product as accurately as possible. However, please keep in mind a few factors that may cause slight variations:

  • 💡 Lighting and screen settings: The way colors appear can vary depending on lighting during photography and your device’s display settings.
  • 🧵 Handmade or natural materials: For items crafted by hand or made from natural materials, small differences in texture, pattern, or finish may occur.
  • 🏭 Production batches: Minor changes may happen between different manufacturing batches, but these do not affect the overall quality or functionality of the product.

Every item goes through quality control before shipping to ensure it meets our standards. If you’re not satisfied with what you receive, our return and exchange policy is here to help.

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Where can I view my sales receipt?

Satın alma işleminizi tamamladıktan sonra, satış fişiniz kayıtlı e-posta adresinize otomatik olarak gönderilecektir. Ayrıca, hesabınıza giriş yapıp Sipariş Geçmişi veya Siparişlerim bölümünü ziyaret ederek fişinize istediğiniz zaman erişebilirsiniz. Burada, tamamlanan her işlem için fişinizin indirilebilir bir sürümünü bulacaksınız.
E-posta almadıysanız veya fişinizi bulamıyorsanız, destek ekibimizle iletişime geçmekten çekinmeyin; size yardımcı olmaktan mutluluk duyarız.

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How can I return an item?

Returning an item is simple and hassle-free. If you're not completely satisfied with your purchase, follow these steps to initiate a return:
- Simply notify us via email or phone.
- Products must be returned in their original condition and packaging.
- Return requests must be made within the return period (typically 14-30 days, depending on the product).

If you need assistance at any point, our customer support team is ready to assist you.

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Will you restock items indicated as “out of stock?”

We regularly update our inventory based on demand and availability. If an item is marked as out of stock, it may be restocked in the future—especially if it's a popular product. However, restocking timelines can vary depending on supplier schedules, production cycles, and seasonal availability.
🛎️ To stay informed:
- You can sign up for restock notifications on the product page (if available).
- Follow us on social media or subscribe to our newsletter for updates on new arrivals and restocks.
Please note that some limited-edition or discontinued items may not return once sold out.

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Where can I ship my order?

We offer shipping to a wide range of locations, both domestically and internationally. During checkout, you’ll be able to select your preferred shipping address from your saved locations or enter a new one. Available shipping destinations may vary depending on the product type, size, and your region.

📍 Shipping options include:

  • Your home or work address
  • A nearby pickup point (if supported)
  • Selected international destinations

Before placing your order, make sure to check the shipping availability for your location. If your address isn’t eligible, you’ll be notified during checkout.

Need help updating your shipping details? Our support team is happy to assist.

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INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS